Associate Client Engagement Manager

Concord, MA

The aPriori Associate Client Engagement Manager is responsible for day-to-day management of client engagement services and solution implementations. They provide project management, business consulting, and process change assessment during the implementation and deployment of aPriori’s software. A key role of the Associate Client Engagement Manager is to foster customer loyalty by ensuring that our customers can fully utilize the value of our solutions and services. The measurement of success in this role is the continued renewal of customers’ existing software subscriptions and the identification of expansion opportunities for additional software and services.

The Associate Client Engagement Manager builds relationships with the customer’s executive sponsor and project team to develop an understanding of their business needs. They also work with aPriori Professional Services personnel to develop and implement solutions and support project plans to meet those needs. The Associate Client Engagement Manager is also responsible to manage the activities needed to help the customer apply the solution to generate business value and track that value to justify future software renewals and business expansion.

This role requires a high level of written and oral communication as well as managing customer expectations around project plans, activities, and results of the engagement.

•Management of customer solution implementation projects inclusive of all Professional Services activities needed for a successful implementation
•Responsible for implementation success from kick-off meeting to end of project
•Work with Sales Directors and client executive sponsors to understand and communicate customer needs and develop long term implementation roadmap
•Work with technical resources to develop an implementation strategy to fulfill customer requirements and expectations
•Work with Project Managers to develop detailed project plans, work breakdown structures, and budget tracking documents and ensuring that they are maintained and adhered to throughout the lifecycle of the project
•Act as the primary aPriori resource for communication of project status to internal and external stakeholders
•Serve as the first point of escalation for project issues
•Manage and build relationship with executive sponsor and project team

Required Skills:
•BS degree in Engineering, Computer Science, Business Management, or related field
•Minimum of 5 years of experience and demonstrated success managing enterprise software implementations with external clients
•Experience managing customer relationships and expectations as they relate to technical projects
•Comfort interacting with and tailoring messaging to all levels of customer resources (executive through individual contributor)
•Demonstrated ability to assess customer needs, develop a project scope and successfully execute
•Demonstrated ability to identify risks that may impact the success of the project and determine appropriate mitigating actions
•Strong written and oral communication skills
•Strong project management skills
•Willingness to travel up to 60% of the time

Preferred Skills:
•Experience and demonstrated success in managing business process change in a consulting role
•Experience creating, facilitating, and presenting reports to senior-level client stakeholders
•Demonstrated success managing cross-functional project teams
•Previous industry experience in Aerospace, Automotive or Heavy Industrial industries
•Advanced degree in technical or business related field

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