Professional Services at aPriori
aPriori Professional Services and Support personnel are committed to your success as you deploy our Product Cost Management software across your company. Our objective is to help you achieve the maximum leverage possible from our products, and realize your own company goals of reducing product costs. We accomplish this through a combination of on-site education and consulting services, along with highly responsive customer support from headquarters staff to answer any challenges you may encounter during or long after your initial deployment.
Strategic Value Assessments
As you are evaluating our Product Cost Management software, we realize that we are asking you to make a big commitment of your valuable time and your company’s financial resources. To ensure that you feel highly confident about aPriori’s potential at your company, we offer two different types of on-site evaluation to help you test the software in your environment, with your people, working with your own product models. To learn more about aPriori Strategic Value Assessments, please refer to our dedicated web page on this service.
Education Services
Providing a solid foundation for success is the goal of our Education Services offerings. aPriori is about a lot more than computing a bottom-line, fully-burdened cost for a product model. There is a wealth of information available when you initiate a cost assessment, whether you are analyzing a sheet metal fabrication, a sand cast and machined part, or a product that is manufactured using a plastic injection molding process. In order to fully comprehend the depth and breadth of features available in the product, aPriori offers a comprehensive spectrum of training, from courses that help System Administrators learn how to tune your aPriori implementation, all the way through Advanced Training courses that help your super-users fully leverage every feature of our software. For more information on aPriori’s Education Services, please refer to our dedicated web page on this topic.
Consulting Services
While our Education Services provide a classroom-based foundation for your understanding of aPriori, Consulting Services help you make the most effective transition from the classroom to the real-world where your projects are often complex, and require creative thinking to adapt aPriori to the situation. aPriori offers a variety of packaged consulting services, all of which are based upon Best Recommended Practices learned from prior customer deployments. aPriori also offers customized service engagements that can be tailored to your specific project needs. Our Professional Services Engineers that run these consulting engagements are highly skilled at applying aPriori to complex engineering and sourcing projects, and can help you accelerate your deployment in the most efficient manner. For more information on aPriori’s Consulting Services, please refer to our dedicated web page on this topic.
Customer Service & Technical Support
aPriori is committed to providing comprehensive, on-going customer service and technical support to our customers and partners. aPriori’s Customer Support Engineers can answer any questions you may have about using the product, or help you report and resolve any issues you may discover. For more information or product documentation, please refer to our dedicated Customer Support Center web page.